Frequently Asked Questions

Enrollment is simple:

• Pick the course date and level that fits you.
• Reserve your seat with a deposit (online).
• We email your schedule, safety notes, and what to bring within a few minutes.

Most course sessions are 2 hours. Typical options:

• Starter course: 4 sessions
• Skill builder: 6 sessions
• Advanced projects: 8 sessions
• One-day workshops: 2.5–3 hours

If you’re unsure, use the “Ask a question” button and tell us your goals (wheel, handbuilding, glazing, etc.).

We try to be flexible while keeping groups balanced.

• 24+ hours notice: we’ll offer a makeup slot (subject to availability).
• Less than 24 hours: we’ll still try to help, but it depends on capacity and prep already done.

Tip: if you know you’ll travel, tell us early—glazing and firing steps can be planned ahead.

Payment: card online (secure checkout). If you need an invoice, request it when booking or via the form.

Refunds: deposits hold your seat and prep time, so refunds depend on timing:

• 7+ days before start: usually refundable (minus processing fees if any).
• 3–6 days: typically partial credit for a future class.
• 0–2 days: usually non-refundable due to limited resale time.

We’ll always aim for the fairest solution—especially for emergencies.

Included for most courses:

• Standard studio clay
• Shared tools + wheel access (when relevant)
• Glazes and firing for course-made pieces within size guidelines

Optional: specialty clays, large-scale pieces, or premium glaze tests if you want to explore advanced surfaces.

Clay needs time to dry evenly, then it’s fired (bisque), glazed, and fired again. Typical pickup timing:

• Standard: 2–4 weeks after your last class
• Humid seasons / large forms: may take a bit longer

We notify you as soon as your pieces are ready. If you’re traveling soon, mention it—we can often prioritize smaller items.

We want pottery to be comfortable and safe. We can often support:

• Wheelchair-friendly layout planning (depending on session)
• Low-fragrance guidance
• Extra time for cleanup and transitions

Please use the form to share details—no medical info required, just what helps you work best.

Yes—request a certificate any time after your final session. It can include:

• Total hours attended
• Techniques covered (wheel, handbuilding, trimming, glazing)
• Instructor signature (digital)

If you need a specific format for school/employer, mention it in your message.

We love teaching families, with age-appropriate setups:

• Teens: often welcome in workshops (sometimes with an adult)
• Younger children: best in family sessions designed around safety and shorter attention spans

Send your child’s age and your preferred dates and we’ll suggest the best fit.

Bring yourself—everything essential is provided. For comfort:

• Clothes that can get dusty (clay washes out, but stains happen)
• Closed-toe shoes
• Tie back long hair; avoid dangling jewelry
• If you can, keep nails short for easier shaping

Yes—private options can include:

• Wheel intro + guided pieces
• Handbuilding sculptural workshop
• Glaze lab (color + surface tests)

Tell us group size, date window, and the vibe (relaxed / structured / team-building) in the form.

Absolutely. Send us:

• Recipient name
• Your message (optional)
• Preferred course type or amount

We’ll reply with a voucher confirmation and redemption instructions.